Berufsbezeichnung: General Support
Arbeitszeit: 40 Stunden pro Woche
Ort: Ringwood/Newport, Wales

Firmenprofil:

Die Fähigkeit von Smarter Technologies, kleine, maßgeschneiderte Lösungen und große Transformationsprogramme zu entwickeln und zu liefern, basiert auf einem Modell, bei dem die Bedürfnisse und Ziele des Kunden Vorrang vor allem anderen haben.

Derzeit befinden sich Mitarbeiter von Smarter Technologies in einer Phase schnellen Wachstums durch Mund-zu-Mund-Empfehlungen und unterstützen derzeit Führungskräfte bei der Planung und Durchführung einiger der aufregendsten und wirklich transformierendsten Programme, die zur Modernisierung öffentlicher Dienste erforderlich sind.

Key Duties and Responsibilities

Office 365 and SharePoint administration

  • Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability
  • Administration, support, and configuration of MS Office O365 for staff
  • Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
  • Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content

General IT: End-user support and training for hardware and software

  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc)
  • Providing end-user support for all PC based hardware, applications, and services
  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting
  • Troubleshoot OS, network, and storage related issues

Qualifications

  • Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
  • Help desk experience and ability to provide technical and end-user support
  • General knowledge of networking – IP, DNS, SMTP etc.

To apply, please send your CV and a letter of motivation to:
vacancies@smartertechnologies.com